FAQ

General

How to Contact Us?

If you have any questions, please feel free to reach out to us! You can email us at support@teenytreads.com or call our Customer Service team at Whatsapp +44 (0)7428 637 234. You’re also welcome to write to us at:

How to Sign Up for an Account

To create an account, go to the top right corner of our homepage where you’ll find the options to log in or register.

Forgot Your Password?

If you’ve forgotten your password, simply click on the “Forgot your password” link located below the password entry box. We’ll send a password reset link to your registered email address.

Size Guide

For detailed information on sizing, please visit our Size Guide page.

Do You Offer Discount Codes and Vouchers?

Yes! Any available vouchers or promotional codes will be displayed on our website and social media channels. If you don’t see a voucher or promotion listed on one of our official platforms, it may not be valid.

Is My Private Information Protected?

Absolutely. Safeguarding your data is our highest priority. For more details on how we protect your privacy, please review our Privacy Policy.

Delivery

Delivery Methods

For full details, please refer to our Delivery & Returns page.

Do You Deliver Internationally?

No, we are not offer international shipping!

When Will My Order Be Delivered?

The estimated delivery 7 business working days during checkout. You’ll find the delivery information in your confirmation email.

Which Delivery Service Do You Use?

We use different shipping methods to ensure reliable delivery.

Refunds & Returns

Can I Return an Item?

Yes, we’re here to help with returns or exchanges! Items can be returned within 14 days of purchase, provided they are in new, unused condition. For more details, please check our Delivery & Returns page.

Refunds

Once we receive your returned item, we’ll process the refund within two business days. More information is available on our Delivery & Returns page.

Do I have to pay to return something?

Return shipping costs are your responsibility unless the item is found to be faulty.

Orders

Can My Order Be Cancelled?

To cancel your purchase, please contact us at help@teenytreads.com. Note that we cannot cancel an order once it has been shipped.

I Didn’t Receive an Order Confirmation Email; Has My Order Been Accepted?

If you haven’t received a confirmation email, check your spam or junk folders, as it may have ended up there. If you still don’t see it, feel free to email us at help@teenytreads.com or Whatsapp Us at +44 (0) 742 8637 234 so we can confirm your order status.

I Didn’t Receive My Order

If your order hasn’t arrived, please contact us at help@teenytreads.com or Whatsapp Us +44 (0) 7428 637 234, and we’ll arrange a replacement for you as soon as possible.

Payment

Which Methods of Payment Do You Accept?

We currently accept Visa, MasterCard, American Express, Apple Pay, PayPal, Klarna. Additional payment options will soon be available on our website.

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